which is when an item shows up on your phone bill and it was unauthorized and you didn't ask for the service. i had a question about this because cramming has been illegal for a very long time, and yet the senate came out with a report this week, some senate investigators, that suggests that this is a widespread practice and it's something that is affecting consumers a lot. why do you think this is still going on when the fcc already has rules about this? what does the fcc need to do about it? >> well, certainly the first thing we could do would be to enforce the existing rules, which you pointed out, that we already have on the books and have since the 1990's. we did just launch a notice of proposed rulemaking earlier this week, and for my father-in- law, jack griffin, who is watching at home, what that means is we've put out for comments and ideas what, if anything, more we need to do. so this will open up a record where consumer advocacy groups, consumers themselves, and industry, and anybody who wants to comment can comment on whether or not the fcc needs to do more and give us facts. i'd like to see facts. what is the current state of the market?